Based on 23 real App Store reviews, here's exactly what users wish Library apps would build.
Features users are literally asking for in their reviews, ranked by demand.
"Unless you live in a very large area with a big library you can't use this app"
"Shouldn't be on IOS to check out then, right?"
"The default font is always tiny and has to be reset for every new book instead of being able to set a default font size"
"I spend far too much time trying to find the last page I was on as this app fails to record it reliably"
"All my other audio apps (Libby, Audible, Spotify, Pocketcasts, etc) are compatible with my Bluetooth earphones to press play/pause. BorrowBox doesn't respond"
"Ita almost impossible to actually read a book or listen to an audiobook because its reserved or on loan which makes absolutely no sense because i mean its online so there should be copys"
Prioritized actions based on user demand and market opportunity.
48% of complaints are about library unavailability. Partner with small/regional libraries or create a directory showing exactly which libraries are supported before download.
Users are frustrated by resetting font size per book and system settings being overridden. This is table-stakes for reading apps and drives users to competitors like Libby.
13% report unreliable page tracking - losing your place is a critical failure for reading apps. Cloud sync across devices would be a major differentiator.
Audio listeners expect standard playback controls that work across all contexts. BorrowBox's failure here pushes users toward Audible/Spotify/Libby.
Let users verify their library is supported before download/signup. Reduces frustration and improves app store ratings from qualified users only.
The full Library report includes top complaints, UX pain points, pricing intelligence, and detailed competitor weaknesses.
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