Features Users Want Most in Landlord Apps

"All my other bills I can set to auto pay from my bank with no fee, but these people wanna charge 2 cash every time. This app doesn't make my life easier in any way but I'm the one who has to pay."

"Very expensive to use a debit card. To avoid the fees you have to attach your bank account."

"As a new landlord an app like this is super helpful. That being said, the iPad app is disappointing. It doesn't have a landscape view which is odd since many use their iPad with a keyboard in this orientation. Also limited compared to the website so"

"I use Innago as a landlord. The mobile app is a handy extension for the website. However the frequent forced updates are a problem. I often am on cellular data with a weak signal. When I'm using the mobile app vs the website the whole reason is to"

"This app is so annoying. Im out of the country and won't let me login through wifi, on 5g it logs in but logs put right away. It's very stressful…"

"One example is past payments, open that menu item and the spinner appears and nothing ever loads on the blank screen. Want to export or print your"

Build with performance-first architecture—prioritize speed and reliability over feature bloat

47% of complaints are about crashes/freezes and 34% about slow performance. Users are literally unable to complete basic tasks like paying rent. A fast, stable app would be a massive differentiator.

Offer free ACH/bank transfers with optional landlord-paid subscription model

Transaction fees are the #3 complaint (26% of reviews). Charging tenants to pay mandatory rent is deeply unpopular. Position as 'no tenant fees' and charge landlords a small monthly subscription instead.

Implement aggressive offline-first design with local caching and sync

Users on weak cellular or international connections can't access the app. An offline-capable design would enable rent payment/viewing even without connectivity, syncing when back online.

Create simplified 'quick pay' flow for tenants—single-tap rent payment

Users complain 'impossible to hop on and pay rent real quick.' Tenants don't need complex features—they need fast, reliable rent payment. Build a streamlined tenant-only view.

Optimize for multi-property landlords with bulk actions and fast navigation

Professional property managers find invoice creation 'extremely slow and cumbersome.' Target this underserved power-user segment with batch operations, keyboard shortcuts, and optimized workflows.