Based on 1,092 real App Store reviews, here's exactly what users wish Hotel Booking apps would build.
Features users are literally asking for in their reviews, ranked by demand.
"I just want to talk to a human not a virtual text. (Expedia: Hotels, Flights, Cars)"
"Getting a person is impossible. (Hotels.com: Book hotels & more)"
"They don’t do a good job at disclosing all the fees. (Booking.com: Hotels & Travel)"
"There are additional hidden fees. (Expedia: Hotels, Flights, Cars)"
"If you travel overseas and don’t have internet the app doesn’t work. (Expedia: Hotels, Flights, Cars)"
"I can’t find any email or phone number to get someone to help me. (Expedia: Hotels, Flights, Cars)"
"My reservation was canceled a few hours before I was set to arrive. (Booking.com: Hotels & Travel)"
"I made reservations through Expedia for a nonrefundable rate. When we got to the hotel they did not have a reservation for us. (Expedia: Hotels, Flights, Cars)"
"There is no way to cancel the reservation. (Priceline - Hotel, Car, Flight)"
"They make it impossible to reach someone to cancel a reservation. (Hotels.com: Book hotels & more)"
Prioritized actions based on user demand and market opportunity.
The full Hotel Booking report includes top complaints, UX pain points, pricing intelligence, and detailed competitor weaknesses.
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