We analyzed 1,121 negative reviews to understand why users abandon the most popular Furniture apps — and what they want instead.
Specific, exploitable gaps in the top Furniture apps on the App Store.
Frequent app crashes and unresponsive customer service.
"App literally does not work, just loads forever."
"Customer service is non-existent, never received a response."
Navigation issues and inaccurate stock information.
"Can't find what you're looking for, the search is terrible."
"Says items are in stock but they're not in the store."
Inconsistent app performance and delayed deliveries.
"App crashes constantly, can't even log in."
"Delivery dates keep changing, very unreliable."
High shipping costs and lack of seller accountability.
"Shipping is outrageously expensive for small items."
"Seller never shipped my item and Chairish wouldn't help."
Poor app performance and misleading product details.
"App is so glitchy, can't even browse properly."
"Product description was inaccurate, received something else."
28% of users complain about misleading pricing practices, such as price changes at checkout and unhonored discounts.
Users frequently mention willingness to pay premium prices for guaranteed delivery and better customer service.
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