Why Users Are Leaving Top Dispatch Apps

Dispatch: Deliver More

Systematic exploitation through sub-$1/mile rates, forced acceptance of unprofitable jobs via punitive algorithms, algorithmic favoritism for select drivers, no push notifications requiring constant app monitoring, and charging $40 upfront fees in markets with zero available work

"These ppl are like the DoorDash of expediting, they pay pennies and expect the world. Imagine loading and unloading 1500 pounds of product for $19"

"The algorithm is really punitive if you don't take every junk delivery they have. If you aren't able to give them exclusive use of your vehicle, then it doesn't work"

Drivers consistently report pay rates below $1/mile, with examples of $8-10 for 10-mile trips, $19 for 1500 lbs of cargo, and $25 for 50+ mile trips. The core complaint is that pricing doesn't account for loading/unloading labor, wait times, or return trips. Drivers also resent the $40 background check fee when no guarantee of work exists.

Drivers have proven willingness to pay background check fees ($40-50) upfront, indicating they'd likely pay monthly subscription fees if it guaranteed better job access, transparent pricing, and fair algorithm treatment. The market tolerates gig economy models but demands fair compensation (minimum $1.50-2/mile based on complaints).