Based on 130 real reviews, here's what Cultural Exchange Assistant app users think about pricing.
Users repeatedly emphasize the $10,000 per family price point to highlight how inexcusable the poor service is. Non-refundable deposits (even when au pairs leave within 2 months) create additional frustration. Users feel Cultural Care took their money and delivered a broken product with no accountability.
At $10,000/family, users have extremely high expectations and will absolutely pay for premium service - but only if it works. Multiple reviews mention switching to competitors, showing willingness to pay similar amounts for functional alternatives.
The current model appears to be a one-time payment per au pair placement. Users are unhappy with non-refundable deposits but the issue is service quality, not payment structure. They expect premium service for the premium price.
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