We analyzed 1,441 negative reviews to understand why users abandon the most popular Crypto Wallet apps — and what they want instead.
Specific, exploitable gaps in the top Crypto Wallet apps on the App Store.
High fees and poor customer support
"They charged me $145 to move dollars from my coinbase account to my bank account."
"Worst customer service, they never solve anything."
Frequent app updates and high fees
"Every time I open this app I need to get a new update it’s quite annoying."
"Crypto.com has some of the worst fees I've ever seen in my life."
Security concerns and scam coins
"This wallet is a scam, don’t trust it."
"Scammers use this to steal!!!"
Account access and security issues
"I lost over 1k btc in trust wallet because I received btc and its not showing in my wallet."
"Scam wallet. Never transfer your funds here."
Poor app performance and security
"MetaMask keeps crashing."
"Not secure, I had $3,000 stolen."
Approximately 34% of users complain about high and hidden fees. Users are frustrated with both withdrawal fees and transaction fees that are not clearly communicated.
Users express willingness to pay standard fees if they are fully transparent upfront. Suggested fees include a maximum of 5% on transactions.
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