We analyzed 771 negative reviews to understand why users abandon the most popular Coupon apps — and what they want instead.
Specific, exploitable gaps in the top Coupon apps on the App Store.
Frequent login issues and app crashes
"Haven't been able to log in for some time."
"App crashes every time I try to use coupons."
Poor customer service and refund processes
"Groupon does not process refunds even when the merchant requests it."
"It's impossible to get a hold of someone for help."
Inconsistent app performance and slow loading times
"App is super slow and often freezes."
"It's impossible to shop when the app crashes constantly."
Inaccurate store listings and lack of real-time pricing
"Stores listed are closed or don’t exist."
"Prices advertised aren't what you pay at checkout."
Overwhelming notifications and app crashes
"Too many notifications and app crashes constantly."
"App overheats my phone within minutes of use."
Users frequently complain about misleading pricing and unfulfilled promises of discounts. Approximately 29% of reviews mention pricing issues, with many feeling deceived by advertised deals that do not apply at checkout.
Users express willingness to pay for a more reliable and transparent service. Many mention preferring to pay directly to merchants to avoid issues with Groupon's refund policies.
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