We analyzed 971 negative reviews to understand why users abandon the most popular Coffee Ordering apps — and what they want instead.
Specific, exploitable gaps in the top Coffee Ordering apps on the App Store.
Dissatisfaction with new rewards system
"Rewards system is sad."
"New rewards program is a scam."
App technical issues, especially payment processing
"Dunkin' app doesn't work properly."
"App charged me 5 separate times."
Poorly received rewards program update
"Rewards system ruined Scooters."
"New rewards program terrible."
Lack of modern payment options like Apple Pay
"Apple Pay not accepted anymore in the app."
"Nice app but lacks customization."
43% of users complain about high pricing and reduced rewards value, citing increases in points needed for rewards and perceived corporate greed.
Users are vocal about not wanting to spend $60 to earn a free coffee, indicating resistance to increased point requirements.
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