Viator would not stand behind a non-performing vendor. Tour group rescheduled several time, effectively did not show up on time (over 3 hours late). Shocked as I had a few good experiences with tours
★☆☆☆☆
I’ve recently booked a tour that “glitched” according to the customer service rep I spoke to on the phone. It said there was 3 spots available and on their back end system it was fully booked, so it a
★☆☆☆☆
This was my first time using Viator. I usually use Get your Guide which has been awesome. The tour booked through viator was not as advertised. Being on a cruise ship, we had specific timing we need