Not a sponsored list. We analyzed 787 real negative reviews from the top Telehealth apps. Here's what each one gets wrong — so you can pick the least broken one.
Frequent technical issues and poor customer support.
"'App keeps crashing.'"
"'Customer service takes forever to respond.'"
Billing issues and lack of communication post-appointment.
"'Charged $200 for a no-show.'"
"'No way to contact the doctor after the session.'"
Unreliable appointment scheduling and unexpected charges.
"'Doctor never showed up.'"
"'Signed up for a subscription without realizing.'"
Lack of real-time support and confusing interface.
"'No way to contact support directly.'"
"'Interface is not intuitive.'"
Connectivity issues during sessions.
"'Video keeps freezing.'"
"'Audio cuts out during calls.'"
The most significant insight from analyzing the 787 reviews in the Telehealth category is the overwhelming dissatisfaction with technical reliability and customer support, mentioned in 46% of reviews. Users frequently report issues with app glitches, poor connectivity, and unresponsive customer service. Another common complaint, found in 39% of reviews, is the perceived lack of transparency and fa...
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