Not a sponsored list. We analyzed 1,092 real negative reviews from the top Hotel Booking apps. Here's what each one gets wrong — so you can pick the least broken one.
Poor customer service and unresolved issues
"Zero customer service. (Expedia: Hotels, Flights, Cars)"
"I tried to use my credit for 4 hours till the price went up $40 slime balls. (Expedia: Hotels, Flights, Cars)"
Frequent booking errors and cancellations
"My reservation was canceled a few hours before I was set to arrive. (Booking.com: Hotels & Travel)"
"Zero star DO NOT BOOK ! SCAM. (Booking.com: Hotels & Travel)"
Lack of customer support and resolution
"Customer service is awful. (Hotels.com: Book hotels & more)"
"The app is not very user friendly. (Expedia: Hotels, Flights, Cars)"
Hidden fees and misleading pricing
"They charge you multiple times for a room I didn’t stay in because There were bed bugs. (Priceline - Hotel, Car, Flight)"
"The app shows higher prices. (Priceline - Hotel, Car, Flight)"
Pushy upselling of subscription models
"What’s with the so called ‘rewards’? (Hopper: Flights, Hotels & Cars)"
"Hopper was a savior on past travels and I still sing their praises. (Hopper: Flights, Hotels & Cars)"
The analysis of 1,092 negative reviews from the top five hotel booking apps reveals significant dissatisfaction with customer service, particularly regarding the difficulty of reaching human support, which is mentioned in 48% of the reviews. Users consistently express frustration with AI-based support systems and delayed or absent resolutions. Complaints about pricing transparency and unexpected f...
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