What Users Really Think About Vivino: Drink The Right Wine

Intrusive ads and poor customer support.

"Intrusive ads ruined the app experience."

"Customer service is a joke."

I have being a subscriber for years and bought many thousands of $s worth of wine through them. I recently started running into issues ordering wine from a major winery. First their automated chat support is completely inadequate. Even hooking up a simple LLM model to their chatbot would be a major ...

FILLED with astroturfed fake ratings. Not reliable

Too many ads it has been ruined

Good wine ratings and details. Lacking leverage of friends recommendations and other social amplifiers. Doesn’t really tell me what my taste profiles are. Very wine focused, not very user focused.

The app lacks any sorting feature, hence it is too cumbersome and time consuming to find wines that may fall in a preferred range of price or ratings. Basically it is unusable for that. I limit the use of the app to finding the ratings of the wines I see at the stores I visit. I have not subscri...

I would love to see the tasting notes section put back into the app. I loved seeing what other people found in each wine.

Never had to pay to see my taste profile before. Now they have forced users to become “premium” and pay for a basic service that was free and foundational to the app for over a decade. Very disappointing…

Great to have a wine enthusiast app. Unfortunately this is a very poorly executed one. Wine classification, region and style identification , filtering, basically all functionalities are subpar. It is not on a level to justify a premium membership. And when are they going to fix the bugs? Too many t...