What Users Really Think About Upside: Gas & Food Cash Back

Failure to process transactions and poor customer support

"Never received any cash back despite multiple transactions."

"No way to reach real customer service, just an AI bot."

I have submitted multiple receipt with the appearance, gas station partners, and have not received a single dime

I really wanted to like this app and the first time I used it was super easy and it was super easy to set up. But I’ve had it for months and every time I go to gas stations I use it but have yet to get it to process another a transaction. I’ve tried using linked card, uploading receipts, using Apple...

I had two balances totally disappear never recovered them and no customer support associate could figure out why totally poor system that doesn’t work

Every time I use the app, select the location I’m at, use the card I have stored my transaction is never accepted. It either says needs review of card I used or says it expired. I have all the transactions that went through at every gas station I’ve used this app at on the card I selected I paid wit...

Once you claim an offer a tab pops up from the bottom offering directions and a “Got It” button. The “Got It” button is directly over the button you aren’t supposed to hit until after you buy the gas. I double-tap it a lot and end up with stuff that doesn’t work then. Get rid of the button or put it...

Upside is completely unreliable. I’m a rideshare driver and gas up nearly every day—30 out of 30 days some months—and this app can’t even process six transactions to give me the $.30/gallon monthly incentive. This has been happening since day one. I have to screenshot every single receipt because mo...

If you use them, screenshot the cents off you claim & double check it’s correct when it’s added to your account. Screenshot EVERYTHING—the claim page, the receipt, account names & referral codes (though it’s often not enough & you can spend hours getting them to maybe fix an error). Cash-out often. ...

This app is horrible. I have added my cards and deleted them and re-added them several times and Upside can never find my transactions. I make sure I choose the correct card, the correct location but I never get my reward, just an email saying they were unable to find my transaction. App is getting ...