We analyzed 249 negative reviews of tonies from the App Store. Here's what users are saying.
Overall, the Toni idea is good. However, I changed my WiFi and I had to do a factory reset to my Toni to adjust to the new WiFi. In fact, I have to do a factory reset every time I take it with me to a hotel! The setup needs to be brainless and quick because I have small children who, when left waiti...
Why does a toy for a 3-5 year old need WiFi? It doesn’t connect and it has to in order to download the Toni. Endless frustration
Lots of issues with the box. Doesn’t seem to work like it should
I get that if you want to get rid of all religion on the app, because you don’t want to bias kids, and parents ca download their own content… but why Muslim content? Why pride themed content? Why DRAG SHOW content? I bought this before there was such content on the app, now I’m just disgusted by you...
My child loves her tonies!
They have the worst of worst customer service ever . They will leave you hanging in the middle of the conversation and you just keep repeating the same thing over other the next person and it can take days if they resolve your issue . I won’t be wasting anymore money into this company
Can’t change song via app, when kid gets frustrated it’s really annoying to not be able to just set the one they want
More recently my toniebox will stop playing sound even though the lights are reactive to the tonies. It will then refuse to reset/shutoff no matter how many times I try and will not work. I have to put it in sleepmode and hope for the best when it comes out of it, meanwhile my baby is crying and ext...
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