We analyzed 455 negative reviews of Securus Mobile from the App Store. Here's what users are saying.
Inmates in Colorado have not been able to make phone calls to their loved ones in at least 2 weeks of not longer. Securus redirects their problems to phone carriers which is unrealistic considering majority of inmates phone services stopped working at the same time and all have different phone carri...
For any aspiring young developers out there, a cautionary tale of user contact info and how it may impact form data validation. If you require a mobile number in the create-account form, you must, must, MUST add a verification process to make sure the user has entered their own mobile number and not...
Cant even make an account. Won’t let me past the e security questions 🤬
App is always bugging out. I’m always being logged out after logging in. Making purchases to talk to my incarcerated loved one ends up freezing my card. For all the money you having people putting into this app is functions like trash and is constantly crashing and I can’t ever buy text connects bec...
How yall manage to break an already broken app even more is beyond me.
I been waiting to hear from someone that works for this company apparently it’s ran by a computer cuz for 3 wks I called everyday and got no one I’ve emailed them and got no response my girlfriend I haven’t spoken to not one time cuz these people don’t give a damn about the inmate or the family or f...
Securest is more than happy to take my money through the touch pay portal and set up an account for me through there. When I go to login on their website, they no longer recognize my account credentials. when I try and set up a new account, my phone number is locked into another account. The one I p...
Can’t find the facility I need
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