What Users Really Think About Rocket Mortgage

Lack of principal-only payment options and poor customer support

"They give you an option to pay towards your escrow acct, but absolutely no way to pay towards your principal."

"Worst company for customer support."

I’ve been paying extra to be ahead on monthly payments. Multiple times now I’ve made the monthly payment and when it processes it shows me making a principal payment, which isn’t what I want, because now I have to spend 20min on the phone and wait 1-3 business days to get the payment transferred so ...

Rocket mortgage took away the ability to make a principal only payment. A good company that has turned more into a greedy corporation.

it’s a decent app however when making a payment it doesn’t let you select where the money is going if it’s to more than one place. example; making a total payment of $1,000 with $975 being the regular payment owed and $25 going toward additional principal. you have to make two separate payments in o...

In 2026, I can’t make a one time payment where I can allocate the overage to the principal. Rocket’s predecessors could do this with no issue. You can do it on autopay with no issue. What is the excuse for this not being available? But don’t worry, you can correct your overage payment from being in ...

In general, I do enjoy using the Rocket Mortgage app for monthly payments. However, where I run into an issue is when it comes time to resolve any escrow shortage payments. The website does a great job of outlining where the payment needs to be made but unfortunately I made the payments via the app....

Downloaded the app, however the web site app is not working! Cannot open nothing!

App layout sucks. Doesn’t work great. Don’t like it.

What happened with the amortization calculator? I looked forward to seeing how many months ahead I was on my mortgage by paying extra, but now it says I’ve saved zero interest and have saved zero payments. Please fix this!! Otherwise the app is great and I use it often.