What Users Really Think About Innago: Landlord & Tenant App

Catastrophic performance issues with constant crashes, infinite loading, and forced app reinstalls that prevent basic rent payment functionality

"This app is trash. I have been a user for two years. Not once have I had a positive experience. There is ALWAYS an issue, whether the screen is frozen, or the app never loads, or "some error occurred", the list goes on!"

"I have to uninstall and reinstall this app so many times it keep loading and would never load the dashboard. Plus whenever you want to go the at some random time it still would buffer sooooooooooooo much complete set for penalties if you gotta pay yo"

This app is so annoying. Im out of the country and won’t let me login through wifi, on 5g it logs in but logs put right away. It’s very stressful…

If you’re someone who is comfortable paying for convenience, this app is alright, although, I’ve only ever used it for rent payments, and not for any of the other things it offers (maintenance requests, etc.). But, the fees are high; 2.99% of monthly rent using a card just seems wrong to me. Also, t...

Very slow and glitchy for me unfortunately. It has booted me out multiple times while trying to load up invoices or documents.

It’s a convenient way to pay rent especially for single parents with no transportation. Me personally I don’t like how they charge u to pay your rent. Like… I just want to have a convenient way to pay rent without the hassle of extra fees!

The system is very fast and efficient, but my main issue is the very high processing fee.

Having this app to let me know what’s going on with my rent and being able to just hope on at any time to look and see if my maintenance request has been approved. Or just being able to communicate with someone about what’s going on. I love that it also shows you and your roommates know how to split...

The app works and accepts payments in a timely manner, which is great. But communications from us to landlord (service requests) and landlord to us as renters (inspections, preventative maintenance) does not work. Nor does it allow me to effectively upload documentation such as ESA letters or renter...

Very difficult to use and customer service is extremely slow to respond. You have to call for customer service, which never answers. You leave a message for them to call back which will take hours to get that call back. Using the app to make a lease is very difficult and has a ‘how to’ video you nee...