What Users Really Think About Hero: Medication Manager

Complex setup and poor customer service

"I have spent 3 days trying to contact customer service via chat and phone."

"Setup is complex and not user-friendly for older adults."

Had the Hero device for a while, my brother’s United healthcare was paying for it. He is still on United healthcare but is on an HMO. They say it is not covered however I called United healthcare and they say it is covered after they talk to someone from Hero and I’m still getting a runaround. this ...

I was very excited to get this for my mom- but it’s had glitches and problems from day 1. Very clunky, programs get stuck, app is awful, wouldn’t buy it again. Very disappointed. Currently not even working right- we have to give half her pills manually- not worth the high cost.

If your patient’s Internet goes down, it keeps dispensing pills for about 3 days, then stops, cutting the patient off their meds until someone fixes the Internet. My 95 year old mother lives alone and I live 1600 miles away. I used to put 6 weeks worth of pills in a 28 day plus a 14 day pill box a...

Why can I not clear this continuously harassing message about what hero I am. I am uninterested in this marketing. Please give me an option to never see this message again.

Have had this for several years, great dispenser for dementia patients. That said, the monthly cost keeps going up and I’m now tired of the ads that pop up every time I open the app. I pay for this service, why do I have to scroll ads? Returning unit and saving $45 a month. ($540 a year)

App constantly logs users out making it challenge to use.

I thought that I would own it soon or later but I was just renting it this renting this machine doesn’t fit my budget when on a fixed income love it far as keeping up with my medication

But the monthly fee has more then doubled