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What Users Really Think About Google Maps

We analyzed 251 negative reviews of Google Maps from the App Store. Here's what users are saying.

251
Reviews Analyzed
Navigation
Category

Key Weakness

Forced AI integration and frequent rerouting issues.

"Stop forcing Gemini into the app, it's ruining the experience."
"I hate that it changes my route without asking."

What Users Are Saying

They have all this intrusive AI bloating the app just like every other Google app. I already switched browsers and search engines because of this, guess it's time to change my maps app. Newsflash: normal people hate AI.

If you really believed in Gemini as a product, you wouldn’t feel the need to coerce people into using it. I will not download this app again unless and until I can use it without using AI. I don’t *want* to ask questions to a chatbot. It’s creepy and makes me feel existential despair. I will start u...

I wanted to plot a specific route by towing the original route into the proper configuration. Can’t do it on an iPad nor iPhone - you have to use a laptop. So I carefully built my route on my laptop. I then pressed the “send to iPhone” button. It immediately forgot all my careful work and sent my iP...

Generally a good mapping App. Problem is that it is difficult to see what areas your offline downloads cover because of poor resolution of maps that show coverage area. This means I end up wasting bandwidth and storage with too much overlap of maps

I don't use the app much anymore. It came to light that Google Maps intentionally routes you through bad neighborhoods instead of safe ones, if the travel times are similar, in a woke effort to "spread business to diverse areas" aka ghettos. Thanks but I like being alive so I'll use a different co...

There’s a recent update that ignores dark mode for half the app… Wow, AI has made you so much more productive! The rest of the app still seems to work, but I’m starting to use other apps.

This simple address 820 morning walk drive in Catonsville does not work. It brings up businesses in Baltimore that are 15 miles away. Same with 821. These houses are probably 15 years old and that street use to work.

I’ve used Google Maps for years and loved it. Forcing the AI slop into it is making it is enough to make me say no thanks. Remove the AI and maybe I will come back.

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