What Users Really Think About Debt Free - Pay Off your Debt

Lack of customer support

"Customer support is not answering emails"

"Emailed support weeks ago and have yet to receive a response"

Used to be easy before the update. Tutorial not very informative for making payments

why screw up something that worked good? new app is very complicated to use

The version prior to the 2/2026 release was much easier to use. The new version is difficult and frustrating. I’ll be look for a different app.

I have used this app for many years and loved it. The calculators helped me plan and be strategic in paying off loans and save money. The app was updated without any warning and the new format deleted all of my saved calculators and important information. The new format does not appear to be as use...

It took them several tries but they finally figured out how to restore the data the deleted.

Don’t trust it. The app updated and I’ve lost years of payments and statistics that I was keeping track of. I noticed they posted a data recovery function, but it does not work. UPDATE: They responded to my review with an apology and repeated the same fix that doesn’t work. It’s like they didn’t ...

They fixed the issue of importing previous data but not perfectly. Used to able to add transactions, see previous transactions, and see previous payments. Now unable to use as previously used. I hope they fix that but I will probably be looking for a replacement soon.

I used this app for years. It was perfect. Needed nothing. It now doesn’t correctly calculate paid off percentages. Total garbage update. Will be finding a new app.