We analyzed 87 negative reviews of 2houses: Better Co-parenting from the App Store. Here's what users are saying.
Extremely poor customer service combined with billing issues and lack of native iOS features creates hostile user experience despite functional core product
"Trust the negative reviews. I was ignored by customer service time and time again. They do not fix any reported issues you may have and they do not honor their refund policy for defective service."
"They have a habit of double charging customers"
The app works great until you have a problem. There is no customer service phone number. There is an option to text for help. Someone is supposed to follow up within 24 hours it states. I haven’t heard back for 4 days.
They have a habit of double charging customers. My subscription was canceled out of nowhere and they continued to charge me. They tried to blame me for the mistake but I had proof. Is anyone monitoring their customer service!? ZERO people skills and they will try to blame the customer for their mist...
I downloaded this app not know there was different subscriptions you could choose from. Like other apps you can do a free trail and they will charge you after the trial ends. I didn’t want to start a free trail because it just wasn’t for me so I uninstalled the app. I had already created an account ...
The customer support for this app is horrible! Days to respond or they just looks at it and don’t respond! Plus people in the USA need to wait for someone in Belgium to respond.
There is nowhere to contact the company if you miss (day of) trial deadline. The bot stopped working when I asked for contact information to speak to a human.
The keyboard covers the message box, so you can only see the first two lines of what you are writing. Then the messages aren’t delivered unless you refresh the app, so you can write thinking there hasn’t been a reply, when there has been. Makes challenging conversations extra challenging! The ...
So frustrated with not being able to upload documents or new schedules. Very glitchy. This is making it really difficult and it’s insulting that it’s nearly $30 a month for it to not work.
Would be perfect if it was not so glitchy . I have to close app and go back in several times. Annoying
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