Vulnerability: 80/100 | 454 reviews | Marketplace
eBay's app has been broken for weeks — the Contact Seller button loops back to the listing instead of opening message threads, blocking the core marketplace function. Combined with hidden seller fees that take 30-50% of sale price, AI-only customer support that won't resolve scam disputes, and counterfeit-product proliferation, 14-year loyalists are openly leaving. The category has strong alternatives (Mercari, Poshmark, Facebook Marketplace) making this highly extractable.
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Required delivery photo to prevent claim fraud (undefined demand)
Home screen widget for watchlist/sales (undefined demand)
Flat-rate seller fees instead of percentage (undefined demand)
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The top complaint is: undefined (undefined severity, undefined% frequency). Our analysis covers 5+ distinct patterns.
eBay online shopping & selling has a vulnerability score of 80/100 — significant gaps ripe for disruption.
Users request: Required delivery photo to prevent claim fraud, Home screen widget for watchlist/sales, Flat-rate seller fees instead of percentage. Full report has 5+ requests.
We analyzed 454 negative reviews (1-3 stars) from the iOS App Store.
The full report includes 5+ prioritized recommendations with differentiators.