Vulnerability: 78/100 | 454 reviews | Marketplace
eBay users are experiencing widespread app dysfunction with broken core features like contacting sellers, combined with predatory seller fees and rampant scammer problems. Long-time users are abandoning the platform due to deteriorating service quality and AI-only customer support that fails to resolve fraud issues.
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Human customer service representatives (undefined demand)
Effective fraud detection and seller verification (undefined demand)
eBay widget for mobile devices (undefined demand)
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The top complaint is: undefined (undefined severity, undefined% frequency). Our analysis covers 5+ distinct patterns.
eBay online shopping & selling has a vulnerability score of 78/100 — significant gaps ripe for disruption.
Users request: Human customer service representatives, Effective fraud detection and seller verification, eBay widget for mobile devices. Full report has 4+ requests.
We analyzed 454 negative reviews (1-3 stars) from the iOS App Store.
The full report includes 5+ prioritized recommendations with differentiators.