Vulnerability: 80/100 | 454 reviews | Marketplace
The eBay app has a wide range of issues, including glitches, poor customer service, and concerns about scams and counterfeit products. Users are frustrated with the app's functionality and eBay's handling of disputes and refunds. The app's vulnerability to competitors is high, as users are actively looking for alternatives.
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Ability to easily contact sellers (undefined demand)
Reliable search function (undefined demand)
Improved pricing and fee structure (undefined demand)
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The top complaint is: undefined (undefined severity, undefined% frequency). Our analysis covers 3+ distinct patterns.
eBay online shopping & selling has a vulnerability score of 80/100 — significant gaps ripe for disruption.
Users request: Ability to easily contact sellers, Reliable search function, Improved pricing and fee structure. Full report has 3+ requests.
We analyzed 454 negative reviews (1-3 stars) from the iOS App Store.
The full report includes 5+ prioritized recommendations with differentiators.