Vulnerability: 70/100 | 258 reviews | Coffee Ordering
The Dunkin' mobile app has significant issues, with many users complaining about technical problems, missing features, and poor user experience. The app's reliability and functionality are major concerns, and users are frustrated by the inability to effectively use their rewards and make payments.
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Out-of-stock Notifications (undefined demand)
Order Tracking and Updates (undefined demand)
Customizable Drink Options (undefined demand)
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The top complaint is: undefined (undefined severity, undefined% frequency). Our analysis covers 3+ distinct patterns.
Dunkin' has a vulnerability score of 70/100 — significant gaps ripe for disruption.
Users request: Out-of-stock Notifications, Order Tracking and Updates, Customizable Drink Options. Full report has 3+ requests.
We analyzed 258 negative reviews (1-3 stars) from the iOS App Store.
The full report includes 4+ prioritized recommendations with differentiators.