Vulnerability: 70/100 | 210 reviews | Shopping
The Alibaba.com app has a low satisfaction score among users, with frequent complaints about forced updates, account issues, unreliable sellers, and poor customer service. Users also struggle with the app's user experience and pricing, leading to a high vulnerability score for competitors.
undefined — undefined
Ability to Unsubscribe (undefined demand)
Horizontal Orientation on iPad (undefined demand)
Ability to Scroll on iPad (undefined demand)
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The top complaint is: undefined (undefined severity, undefined% frequency). Our analysis covers 3+ distinct patterns.
Alibaba.com has a vulnerability score of 70/100 — significant gaps ripe for disruption.
Users request: Ability to Unsubscribe, Horizontal Orientation on iPad, Ability to Scroll on iPad. Full report has 3+ requests.
We analyzed 210 negative reviews (1-3 stars) from the iOS App Store.
The full report includes 3+ prioritized recommendations with differentiators.